Returns & Exchanges

At Štorija o Božiću, we want your home to be filled with festive joy, but if you are not completely satisfied with your purchase, we offer a 14-day return policy for all unused seasonal items. Please ensure products are returned in their original packaging to maintain the magic for years to come.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team within 14 days of receiving your order to request a Return Authorization and receive the necessary shipping documentation.

• 2.
  Prepare the Package

  Carefully pack the items in their original boxes with all protective padding to prevent damage during transit, ensuring the product remains in resellable condition.

• 3.
  Ship to Our Warehouse

  Affix the provided return label and drop off the package at your nearest authorized courier location; please retain your tracking number for reference.

• 4.
  Receive Your Refund

  Once our team inspects the returned decorations, we will process your refund to the original payment method within 5 to 7 business days.